Small business owners are big on the customer service front, but they are not always big on the customer experience. While there is no one size fits all, there are a few commonalities that can be shared, such as employee friendly business policies and compensation. The best way to do this is to create a culture of employee loyalty by providing a competitive salary and benefits package. It is also a good idea to provide an employee training program if you need to. One of the largest cost drivers in the workplace is lost productivity, so the best way to tackle this problem is to provide a healthy working environment and a well designed and functional company culture. If you are able to do this you will have a company that is a true competitive player in its field.